Beversbrook Medical Centre

Beversbrook Medical Centre 2022-10-26 Person 5 5 0

I wanted an appointment today, a member of staff Offered to sit with me in the surgery and show me how to get to see someone, she explained it simply, I didn’t feel like I was stupid. It is a good link Thanks Paula

Answer the phones

Beversbrook Medical Centre 2022-10-24 Person 1 5 0

This system is not fit for use. After speaking to 111 clinician last night, I was told my 3 month old would be seen by the GP first thing this morning and they had sent the request for the appointment. Call surgery at 10am as heard nothing- hadn't even been requested to bookings team. Sent through to request a GP appointment for today. Call at 1pm as still nothing, all while 3 month old is in pain. Waiting for an opening apparently- receptionist couldn't book anything for me. She followed up with bookings team. 1.30pm a message from the team offering a remote consultation at SOME POINT this afternoon. Tell me how a remote consultation is suitable for a potential ear infection? This is unacceptable. The doctors are great when you actually get to see them but receptionists should be able to book urgent appointments and actually help patients rather than being another step in the long chain.

Just make an appointment when needed.

Beversbrook Medical Centre 2022-10-18 Person 2 5 0

I have just been on the phone for 40 minutes trying to speak to someone, Every time 20 minutes was reached the phone was deliberately disconnected. Can someone please explain to me how anyone ever gets an appointment or an answer to a query?!! This surgery used to be amazing it is now rubbish,!!

ANSWER YOUR PHONES!!

Beversbrook Medical Centre 2022-10-18 Person 2 5 0

An appointment was made for my daughter’s annual health check, this was made well over a month ago although 3 months out of date. The morning before the appointment she was sent a message saying that her appointment was going to be moved at this point she had a meltdown, I sent a message asking them to be aware that she has Autism and change causes anxiety and in turn can cause a seizure. The receptionist responded by leaving us at the surgery that she is familiar with although a different time which I can manage with supporting her. At the appointment which was over 30 minutes late, the doctor went over her meds. She tried to dismiss us, I then asked her was she going to do blood pressure etc, she stated it’s only a med check. I explained that it was her annual health check, she stated that she hadn’t been told this but would expect that for even a med check for certain meds this would require certain health checks to be done? She did do them and explained that she would call us later as she didn’t have enough time to ask other questions, the original appointment was a double appointment! She did call later that afternoon. Unfortunately and sadly for us this has been the final issue and we have decided to move to another surgery. We have stayed as our daughter needs continuity but feel after her having a major health scare and this being dismissed we can’t stay here any longer.

Things that could have been done better…. Sadly I feel the list is too long, when we turned up even the receptionist looked like she didn’t want to be there.

Beversbrook Medical Centre 2022-10-11 Person 4 5 0

Unfortunately there are too many people in the area and healthcare suffers. I don’t know what the answer is but the Surgery is struggling with making appointments.

Why does it take so long to see your own Doctor. Just some suggestions Walk In Clinic for urgent cases. Or maybe just two Drs assigned for Senior Patient Care. Might help with Appointments.